Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[tejasx]

I think I have place my last order with HDL, they may have great prices, but their back orders are ridiculous.  I placed an order during the Xmas sale and as of today, they still can't provide me with one product I ordered.  I received all of my order, but the one item and I contacted them and was told the item on on BO until 1/15.  It is now 1/30 and the item is still on B/O.  I contacted HDL and expressed my displeasure at this and this is what I received today from the son of the owner, this was the best answer he could give me;

Chris Greenlee @ HDL, Unfortuantely we don't' make them. Your item has been canceled.

[bIgPrO]

i never had good luck with them....EVER!!!

[Pug]

  Man . . . I'm feelin' like a two year old at a AARP convention -- I've never had a problem with HDL and have spent a small fortune on parts bought from them!

Guess I'm lukier than you!   

[hobo]

Ordered stuff from them for the last 4 years. I've had a few things back ordered for a while but as far as I know when they get it , it gets shipped to me. Had to wait almost 5 months for a Corbin seat, but that was Corbin not getting it to HDL. It was my choice to wait.

Guess I've been almost as lucky as Pug..

[hooter]

I generally order from them over the phone and then I know what is going to be B/O'd and I have the option to go else where. Sometimes might pay a buck or two more, but I get it. The things I have B/O'd through them have generally been shipped in a timely manner. Guess I've been luckey too. 

[ViciousNoob]

HAHAHAHHA



I just cancelled an order yesterday....


For 3 days, they could not update me because their "computers are down". I have been in the computer industry for 9 years. When we have a switch, router, server, blade...ANYTHING...go down, it is addressed immediately, because time is money.

HDL could not take, update, or view orders for THREE FREAKIN DAYS... That is absolute horrible business. If they cannot repair a simple computer network in 3 days, I ain't got no use for em... I'm just at a loss on how a million dollar company can have their computer systems down for 72 hours. Ughhhh...... piss on 'em..

[tejasx]

The BO was one thing, but the guys attitude toward it was the final for me, he could have at least offered a replacement and kept my business.  I have ordered a  lot of stuff from them and only once have I gotten everything I ordered.  I think they have outgrown themselves.

[RD]

  I think they have outgrown themselves.

I too have had very little problems with HDL. I have had some BO's in the past, but as best as I can remember they were filled in less than 2 weeks.

tejasx, your above statement is very powerful. That's a trap that many companies fall in to. 

[Morgan Buchanan]

The times I've had HDL back order things, they actually spent extra money getting me separate shipments, to the tune of spending $7 to ship 2 OIL FILTERS, in one instance.  I'm not saying they're perfect by any means, and I'm only contrasting your experiences...  They're certainly not the only place I order from, but they're pretty good.  Chris' statement is salient..  how can you hold them accountable for a problem that could easily be the manufacturer?

[tejasx]

The times I've had HDL back order things, they actually spent extra money getting me separate shipments, to the tune of spending $7 to ship 2 OIL FILTERS, in one instance.  I'm not saying they're perfect by any means, and I'm only contrasting your experiences...  They're certainly not the only place I order from, but they're pretty good.  Chris' statement is salient..  how can you hold them accountable for a problem that could easily be the manufacturer?

That is not the point, I am not holding HDL responsible for the vendor.  It is the lack of trying to do something about it to make it better.  Instead of the remark he made, he could have tried to find a replacement.  I can deal with a two week B/O, but after 30 days there had been no communication whatsoever from HDL. 

[JustinVTX]

If an item is on B/O, I think your order goes into a black hole.  I ordered and cancelled my Cobra Speedsters 3 times over the course of 6 months before I actually got them.  You usually do NOT get any communication from them once it goes on the B/O list.  It just magically appears 3 months after you order it! 

All in all, I am pretty happy with them, I just wish they would communicate better.

[wwaggett]

If an item is on B/O, I think your order goes into a black hole.  I ordered and cancelled my Cobra Speedsters 3 times over the course of 6 months before I actually got them.  You usually do NOT get any communication from them once it goes on the B/O list.  It just magically appears 3 months after you order it! 

All in all, I am pretty happy with them, I just wish they would communicate better.

I have 3 items on B/O from 2 different transactions. One order is from 12-3-2007. I have e-mailed the rep. directly (3 days ago) and still no response. I have had no trouble with HDL until the last couple of orders. It does sound like they are getting too big for themselves.